Deputy Manager Customer Relationship - Colleges

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Industry:

Education/Training

Category:

Client Services & Customer Support

Total Position:

Job Type:

Full Time/Permanent ( First Shift (Day) )

Job Location:

Lahore

Gender:

No Preference

Minimum Education:

Masters

Career Level:

Experienced Professional

Required Experience:

3 Years - 5 Years

Salary Range:

PKR. 125,000 to 150,000/Month

Apply By:

Oct 8, 2023

Posted On:

Sep 8, 2023

Job Description

Develop and execute strategies to enhance customer engagement, satisfaction, and retention.
Collaborate with Sales, Marketing, and Product teams to align customer initiatives with business goals.
Oversee the resolution of customer inquiries, concerns, and complaints in a timely and satisfactory manner.
Analyze customer feedback and interaction data to identify areas for process improvement and implement necessary changes.
Streamline workflows to enhance efficiency and customer satisfaction.
Preparation of reports on complaints/queries/admissions/new clients.
Ensure conversion of admission queries into admissions.
Analyze customer feedback and suggest improvements.
Monthly Analysis of New Registrations queries across regions (via Email, Website, social media).

Required Skills

Time Management, Quality Control Printing, Analytical Skills,

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